Advice and Tips

If your child gets lost

It is so easy for a child to wander off and within a second you may not be able to locate them

Teach your child(ren) what to do if they cant see you. Talk to your children about the possibility of losing contact and what to do if the situation does araise. They should not be alarmed but made to think for themselves.

It is so easy for a child to wander off and within a second you may not be able to locate them . You should teach your child(ren) what to do if they cant see you. Talk to your children about the possibility of losing contact and what to do if the situation does araise. They should not be alarmed but made to think for themselves.

 

 However always encourage your child to stay close to you in shops and to hold onto your hand or the trolley. You may need to use reins for very young  


In case they get lost:

 

teach them to recite their name, address and telephone number

sew/write their names inside their clothing

make sure your children know the store layout and where to locate a member of staff - show them the uniform they wear, you should also point out customer service, or a lost childrens’ sign

teach them to go and tell a shop assistant with a badge, if they are lost



If you lose your child:

 

don’t panic - go and tell the closest member of staff or an enquiry desk

listen carefully to any public address announcements

 

alert the shopping centre’s security staff

enquire at the nearest police station



Teach your children:

 

to STOP - stand still and look around if they are lost, not to run around trying to find you. It is better that you go to them by retracing your steps

if they can see you they should go straight back to you

if they cannot see you after a while, they should go to a checkout desk and tell the person that they are lost

if they get lost in the street, DO NOT approach anyone in the street, but instead go to the nearest shop and and ask for help.

older children may carry a mobile phone with them – they should call you immediately and stay put



If you are a shop assistant or staff member

 

stop and listen to the child who is trying to tell you something – they may be distressed

crouch down to their level and show them your name badge

try to find out their name and address

carry out a quick search of the immediate area with the child. Most of the time lost children are near to their mothers or carers but just can’t see them

if you can’t find them notify security, public announcement areas or customer services

before handing over the lost child confirm the identity of anyone claiming them and make sure the child can identify them. DO NOT release the child to anyone under 16. If in doubt ring the police

if the child is not collected or claimed, take them to a quiet place and ensure a member of staff remains with them at all times - preferably the person who found them so as not to alarm them with a new person

inform the police and your security staff, giving as much detail as possible

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